The job seeking process can be difficult for recruiters who are often overwhelmed by the amount of applications they receive, leaving many job seekers without a response from potential employers. To streamline the hiring process and make it easier for both job seekers and employers, millennial-focused HR company FirstJob, has launched a recruiting assistant called Mya.
One of the biggest issues faced by HR departments is that job listings almost always attract a great number of applicants who don’t fulfill the requirements. Mya uses machine learning and natural language processing to ask questions and verify qualifications, as well as answer enquiries from job applicants about the company, its culture, policy, and benefits.
The application sends the main highlights to the recruiter and notifies candidates when updates are available. This feature is designed to avoid the unresponsiveness that job seekers encounter when dealing with traditional HR departments, and gives recruiters and hiring managers more time to focus on interviews and closing offers.
After an application is completed, Mya works natively in FirstJob, as well as Facebook Messenger, Skype, email, and SMS. The bot also sends updates to the applicant throughout the hiring process, and ultimately someone from the company will inform the applicant if they move on to an interview.
While it might seem that artificial intelligence would make human resources a little less human, the system won’t depersonalize the recruitment process; Mya allows companies to engage with every applicant. “She serves as an ‘always available’ recruiting assistant, delivering that white-glove candidate experience that every company strives for. If Mya doesn’t have an answer to a question, a recruiter jumps in to provide the response,” Eyal Grayevsky, co-founder & CEO of FirstJob, told Digital Trends. “Mya learns from those answers so that a recruiter never has to answer the same question twice, becoming increasingly intelligent and autonomous over time.”
This article was written by Marielle Castillo from PSFK and was legally licensed through the NewsCred publisher network.
