Veterans Affairs Secretary Robert McDonald defended his agency from complaints over long wait periods by noting that Disney theme parks do not measure success based on wait times. Yes, he actually said that.
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“When you got to Disney, do they measure the number of hours you wait in line, or what’s important? What’s important is, what’s your satisfaction with the experience?” McDonald said Monday at a reporter breakfast hosted by the Christian Science Monitor. “And what I would like to move to, eventually, is that kind of measure.”
At CSM breakfast VA Sec McDonald says we don't measure Disney's success by wait times so why should we measure VA's? pic.twitter.com/heVpCzNdRq
— Sarah Westwood (@sarahcwestwood) May 23, 2016
A report published in 2015 found that as many as 307,000 veterans may have died waiting for health care through the scandal-plagued Veterans Affairs system, which awarded hundreds of millions of dollars in bonuses to employees last year.
McDonald’s comments were not well received on social media.
Disgusting → VA secretary: Disney doesn't measure wait times, so why should VA? https://t.co/lVQynzNTAc via @dcexaminer
— Lynn Jenkins (@RepLynnJenkins) May 23, 2016
You're not likely to die waiting on line for the Its a Small World ride. https://t.co/7azgBiSVoy
— ThePelycan (@PFBatt) May 23, 2016
Bernie Sanders, the top Democratic member of the Senate Veterans Affairs committee, has been a staunch defender of the agency.
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