Uber is always in the news, often for the wrong reasons. And the latest incident with the ride-sharing company is no exception. When Holly Tennant called for an Uber to take her home after being released from the Sunrise Hospital & Medical Center in Las Vegas, she never expected for the driver to ditch her halfway, some 75 miles from her home in Lake Havasu.
Tennant was being treated at the hospital over Christmas after complications arose from multiple surgeries she had undergone over the past few weeks. She was taken to the hospital via ambulance, where she stayed recovering for two days. The only way for her to return home was with an Uber.
The woman says that she was unable to have her husband pick her up, as he had to look after her 94-year-old mother and 11-year-old son, who lives with autism.
Tennant said that after arranging for an Uber to pick her up, she fell asleep in the back of the driver’s Dodge truck before she woke up at the Chevron gas station in Palm Gardens, Nevada, some 75 miles from both Las Vegas and her home.
According to Tennant, she got in an argument with the driver, who gave her an ultimatum to either return to Las Vegas or get out of his truck and call another Uber driver to pick her up. Tennant says that the driver refused to take her home because he could not get any cell reception on his phone.
“He said, ‘I am not going to take you further. If my phone doesn’t work, I am not getting paid,'” said Tennant, relaying her story to KSNV. Likewise, Tennant was unable to call for another Uber.
A worker at the Chevron gas station kept her company and arranged for her husband to pick her up some two hours later.
Uber says that it is currently reviewing Tennant’s situation and that the distance and location are what the driver and passenger agree on beforehand.
“We are saddened to have learned the details described about this rider’s experience as she attempted to travel home to be with her family for the holidays,” said an Uber spokesperson. “Riders who use Uber expect reliable, high-quality service from their drivers. We’re disappointed when an experience does not meet that standard, and we’re working to resolve it.”
Uber may be working to resolve the complications between Tennant and her irresponsible driver, but the company’s lack of background checks has led to numerous controversial incidents.
Over the past few months, there have been dozens of highly publicized horror stories. A few days before Christmas, an intoxicated Uber driver in Detroit allegedly stabbed a passenger multiple times for “disrespecting” the car.
In late November, an Uber driver allegedly took two young women on a “horror ride”—a detour in the opposite direction from their destination—before assaulting them and ditching them at a secluded location.
These incidents may only rise as Uber expands across the globe, putting the company under increasing pressure to impose background checks on its contractors.