Abercrombie & Fitch’s Epic Failure To Woo Millennials

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By Tom Teodorczuk | 4:06 pm, May 26, 2016

Troubled fashion retailer Abercrombie & Fitch has cut down on its trademark half-naked male models strolling outside their stores. Good thing, too. If they were still around, they’d need to be holding styrofoam coffee cups asking passers-by for change.

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The Albany-based retailer, once renowned for selling sexy tight shirts to teens, reported sales of $685.5 million for the quarter, down from $709.4 million compared with a year ago and $20 million below Wall Street analysts’ predictions.

Abercrombie & Fitch claims on its Twitter handle to stand for the “next generation of effortless All-American style.” But the brand, which re-invented itself in the 1990s from a staid sporting goods store into a hot preppy emporium fashion magnet — using models including Taylor Swift and Jennifer Lawrence in the process — has gone from hardbodies to hard times.

Taylor Swift poses for Abercrombie & Fitch in 2003
Taylor Swift poses for Abercrombie & Fitch in 2003

Hundreds of stores have closed and their sales are in free fall. As Nikki Baird pointed out on Forbes, millennials are abandoning brands like Abercrombie & Fitch for H&M and Forever 21. 

How is the company addressing the consistent fall in retail traffic? It’s not too clear from Abercrombie Chairman Arthur Martinez’s desperate pronouncements.

He told Business Insider: “This is a journey. There won’t be an ‘a-ha’ moment where we pull the covers off something and say, ‘Here’s the silver bullet answer.'”

Martinez, 76, says the brand has to appeal to an older crowd: “I’d really like the world to stop referring to Abercrombie as a teen brand.” No more thongs for preteen girls printed with “Wink Wink,” in other words.

It’s all a far cry from a decade ago when Abercrombie & Fitch’s then-CEO Mike Jeffries told Salon: “We go after the cool kids…a lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely.”

Extinction, rather than exclusion, is increasingly more now on Abercrombie & Fitch’s radar.

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